General Questions
Q: What makes Twist & Knot products special? A: Every product is handcrafted by skilled artisans using premium materials. We focus on quality, sustainability, and timeless design.
Orders & Shipping
Q: How long does shipping take? A: Standard shipping takes 5-7 business days. Express options are available for faster delivery. Q: Do you ship internationally? A: Yes, we ship to most countries worldwide. International shipping times vary by location.
Returns & Exchanges
Q: What's your return policy? A: We offer a 30-day return policy for unused, original-condition items. Q: How do I initiate a return? A: Visit our Returns page or contact our support team for a prepaid return label.
Product Care
Q: How should I care for my handmade items? A: Each product includes specific care instructions. Generally, we recommend hand washing and air drying for textiles, and gentle dusting for decorative items. Q: Do you provide warranties? A: Yes, most items come with a one-year warranty against manufacturing defects.
Customization & Bulk Orders
Q: Can I customize products? A: We offer customization for select items. Contact our team for details. Q: Do you offer bulk discounts? A: Yes, for orders of 10+ items. Reach out for a personalized quote.
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